Return and Refund Policy

RETURN AND REFUND POLICY

Last updated: September 17, 2026

At Holistic Vitalis, your satisfaction is our top priority. We stand behind the quality of our products and want you to be completely happy with your purchase.

60-DAY EMPTY BOTTLE GUARANTEE:

  • We offer a 60-day Empty Bottle Guarantee on products purchased directly from holisticvitalis.com, from the date of delivery.
  • If you are not satisfied with your purchase for any reason, contact us within 60 days of delivery and send back the empty (or partially used) container for a full refund of the purchase price, or an exchange.
  • Partially used and fully used products are eligible. Limit one guarantee claim per customer/household every 12 months. Direct orders only (marketplace and retailer purchases follow the seller's policy).
  • To initiate a return, email us at support@holisticvitalis.com with your order number and reason for return.

SEA MOSS GEL PRODUCTS:

  • Due to the perishable nature of our sea moss gel products, the same 60-day Empty Bottle Guarantee applies: send back the empty jar within 60 days of delivery for a full refund, replacement or store credit.
  • If your sea moss gel arrives damaged, spoiled, or does not meet your expectations, contact us within 60 days of delivery and we will refund, replace or issue store credit.

REFUND PROCESS:

  • Once your return is received and inspected, we will process your refund within 3-5 business days.
  • Refunds will be credited to your original payment method.
  • Processing times may vary depending on your financial institution.

EXCHANGES:

  • We are happy to exchange any product within 60 days of delivery.
  • Contact us at support@holisticvitalis.com to arrange an exchange.
  • We will provide a prepaid return label for your convenience.

SHIPPING COSTS:

  • Return shipping labels will be provided by Holistic Vitalis at no cost to you.
  • Original shipping fees are non-refundable.

CONTACT US:

For any questions about returns, refunds, or exchanges, please contact us: