Return and Refund Policy

RETURNS AND EXCHANGES:

  • Holistic Vitalis has a 48-hour return policy for dry products only. To be eligible for a return or an exchange, the item must be unopened and in the same condition as received. We will provide a return label for your convenience. Sea moss gel products are not eligible for returns or exchanges due to their perishable nature. For returns, contact us at support@holisticvitalis.com. Holistic Vitalis Does not accept unauthorized returns. Only approved returns will receive refunds. Return labels will be provided by Holistic Vitalis unless otherwise specified.

REFUNDS:

  • Holistic Vitalis has a 48-hour refund policy for dry products only. To be eligible, the item must be unopened and in the same condition as received. We will provide a return label for your convenience. Please note refunds are subject to approval. Refund requests will be reviewed and evaluated, and it may be approved or denied. Sea moss gel products are not eligible for refunds due to their perishable nature. If approved, the refund will be processed and credited back to your original payment method. Shipping fees and insurance fees are non refundable. Please note that it may take approximately 3-5 business days for the refund to be processed. However, the exact processing time may vary based on your financial institution's procedures. We have no control over the time it takes for the funds to be added back into your account. For further information, please contact your banking institution.

 RESHIP POLICY:

PERISHABLE PRODUCTS

Due to the perishable nature of our sea moss gel products, they are not eligible for returns or refunds.

If your package is returned to our warehouse, the shipping carrier charges Holistic Vitalis a fee to issue a new shipping label with the return address. As a result, any reshipment will require the following:

    • Payment of the shipping cost to reship your order.
    • A re-processing fee of 15% of the product value to cover the cost of preparing a new order.

NON-PERISHABLE PRODUCTS

If your package is returned to our warehouse, the shipping carrier charges Holistic Vitalis a fee to issue a new shipping label with the return address. As a result, any reshipment will require the following:

    • Payment of the shipping cost to reship your order.

 

HOW TO FILE A CLAIM:

If your order was lost, damaged in transit, or stolen, follow these steps:

  1. Visit 
  2. Enter your order details (email address + order number).
  3. Follow the prompts.
  4. Choose your resolution: store credit (covers product cost only) or replacement order.
  5. Allow 3-5 business days for our claims department to review and process your claim.